Explanation website

Below you will find a brief explanation of our ordering process. We have written a step-by-step plan for each request (quote request, direct order and sample request) so that you know exactly how we work and which steps are taken if you place an application via the website.
 
Step-by-step plan—Request a quote/place order
1. Search for a product via our menu bar and search engine
2. View product details of your chosen product.
3. Calculate the price of your request based on the entered data (quantity, color, imprint).
4. Click on the “Request a quote” or “Order” button and continue shopping if desired. Product(s) is placed in the shopping cart.
5. Fill in the requested information for registration (new customer) or login (existing customer).
6. Place your quote/order.
 
Steps we take after placing your quote
1. After placing the quotation, you will immediately receive a confirmation of receipt of your requested quotation.
2. Within 1 working day, you will receive a quote from us without any obligation and free of charge, including shipping costs and VAT.
3. The offer has a validity date of 2 weeks. After approval of the quotation, the order process follows.
 
Steps we take after placing your order
1. After placing the order, you will immediately receive a confirmation of receipt of your requested order.
2. Within 1 working day, you will receive (after checking the feasibility of the order) an order confirmation, including shipping costs and VAT.
3. Within 2 working days, you will receive a digital draft of the relevant product for approval. (For unprinted orders, this step can be skipped).
4. After approval of the digital set-up and order confirmation, you must pay the order in advance (prepayment for the first order, follow-up orders in consultation on account)
5. After receipt of payment, the order is put into operation.
6. Within 10 -15 working days, you will receive the order at the specified delivery address.
 
Step-by-step plan—Request sample
1. Search for a product via our menu bar and search engine.
2. View product details of your chosen product.
3. Click the “Request sample” button
4. Fill in the requested information.
5. Submit your sample request. (TO SEND)
 
Steps we take after placing your sample request
1. After placing the request, you will immediately receive a confirmation of receipt of your sample request.
2. You will receive the sample at the specified delivery address within 1 working week.
3. You will receive an invoice for the requested sample by e-mail.

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