Frequently Asked Questions

Quick answer to your questions?

Need help completing your order, or just have a question? We are happy to help you. Below are frequently asked questions and answers. For urgent questions, you can of course call or email.

Printings

Is my logo of good quality to print?

If in doubt about the quality of the logo, you can always call 0031 294 773 002 or email sales@tbtb.eu.

From which fonts can I choose to have my text printed?

Texts can be printed in upper and lower case letters. You can decide from the following standard fonts: Helvetica, Arial, Future, Myriad, Times New Roman, Courier, Comic Sans, Textile and Mistral. It is also possible to use your font. You can indicate this during the ordering process. NB! For certain articles it is sometimes not possible to decide a specific font because the result of the printing with the color of your choice does not give a good result. We will always recommend a different font in such a situation.

Is my text to be printed not too long?

After your order, our DTP studio will prepare the printing and check the printing text, among other things. You will always first receive a digital proof from us by e-mail.

What printing options are there?

Decoration information / Printing options

Logo Express is a One-Stop-Shop and full-service product decoration service with a complete range in stock. Located in Poznan, Poland, TBTB has built a 20,000 m2 building for our stock and decoration facilities.

More information
 
What are set up costs?
 
These are costs for the typesetting, making the printing plates and setting up the printing machines. The set-up costs vary per item ordered, per printing color/text and per position, unless stated otherwise.
 
If I want multiple printing colors, do I pay extra set-up costs?

The set-up costs are calculated per item ordered, per printing color/text and per position, unless stated otherwise.



Order

Can I order a different number of pieces??

Yes, that is possible. You can enter your desired quantity during your order as long as it meets the minimum order quantity.

Can I receive a sample of my desired item?

We charge €16.00 shipping and transport costs for samples. Can I get a proof before placing an order, am I then obliged to take the order? It is possible to receive a free digital proof in advance. You can request this for each item via the product page.

Would it be possible to order this item in multiple colors?

Yes, that is possible. You can choose the quantities per color during the ordering process. During step 1 on the product page, you can decide "Add extra variant".

Would it be possible to order different sizes of textile?

Yes, that is possible. You can enter the numbers per size during the ordering process. During step 1 on the product page, you can decide "Add additional variant".

I would like to order men's, women's and children's shirts from a brand, is that possible?

Yes, that is possible. You can note the numbers per desired shirt in the comment's field at the end of the online ordering process.

Can I receive my order before a certain date?

Of course, this is possible. You can note your desired delivery date in the comment's field at the end of the ordering process. We will then contact you. You can also call us directly on our number +31 294 773002.

I have already submitted my order, can I still make changes??

Yes, that is possible, but it depends on the phase your order is in. It is best to contact us via +31 294 773002. You can also send an e-mail to sales@tbtb.eu with all the information about your order and your desired changes.

How do I know if my order has been placed correctly?

After your online order, you will be taken to a confirmation page. You will also receive a confirmation by e-mail. Of course, you can always call +31 294 77300.

How do I cancel my order?

It is best to contact us as soon as possible via +31 294 773002. You can also send an e-mail to sales@tbtb.nl containing all the information about your order that you wish to cancel.



Delivery

Can you tell me what the delivery time is?

The delivery times are stated in number of working days. This is after we know exactly how you want it printed.

Who will deliver my order?

The deliverer of your package depends on the supplier, that can be DHL, TNT, FedEx etc.

Would it be possible to arrange a delivery time?

For a faster delivery time, you can call us on: +31 294 773002 and an appointment can be made.

My order was delivered damaged, what should I do now??

Please contact us via +31 294 773002 or via the contact form.

Do you deliver worldwide?

We certainly deliver to all over the world. When delivering abroad, a price must first be discussed and calculated. This can be done via our mail sales@tbtb.eu or by phone: +31 294 773002.

Do I pay shipping costs?

Yes, we always bring €16 per order, whether it is 1 box or 10.

Who do I contact if I am not satisfied with the delivery?

Please contact us via +31 294 773002 or via the contact form.

II want to return my printed products. Is that possible?

Do you want to order a Powerbank, Ballpoint pen, keyholder another product with your logo? All products are made according to your wishes. By a digital printing proof. These products do not have a trial period and cannot be returned, unless the product does not correspond to the agreements made. An approved printing proof is leading in this.

More information
 


Payment

How can I pay?

You can pay with: bank transfer, iDEAL, KBC or PayPal and of course bank transfer.

When do I have to pay for my order?

Are you new to TBTB Business Gifts? Then you pay in advance once. Is this not possible or do you have questions? Please contact us. Existing customers can pay on account, but of course, you can also go ahead.

What are your bank details?

Our bank account number of ABN-AMRO is: NL85ABNA0435614002

Total Business
IBAN: NL85ABNA0435614002
BIC: ABNANL2A

Total Business address:
Total Business
59 Pampulaan
1382 JM Weesp

Bank address
ABN AMRO Bank N.V.
the Gustav Mahlerlaan 10
1082 PP in Amsterdam


Explanation website

Below you will find a brief explanation of our ordering process. We have written a step-by-step plan for each request (quote request, direct order and sample request) so that you know exactly how we work and which steps are taken if you place an application via the website.

Step-by-step plan – Request a quote/Place order
1. Search for a product via our menu bar and search engine
2. View product details of your chosen product.
3. Calculate the price of your request based on the entered data (quantity, color, imprint).
4. Click on the "Request a quote" or “Order” button and continue shopping if desired. Product(s) is placed in the shopping cart.
5. Fill in the requested information for registration (new customer) or login (existing customer).
6. Place your quote/order.
 
Steps we take after placing your order
1. After placing the quotation, you will immediately receive a confirmation of receipt of your requested quotation.
2. Within 1 working day, you will receive a quote from us without any obligation and free of charge, including shipping costs and VAT.
3. The offer has a validity date of 2 weeks. After approval of the quotation, the order process follows.
 
Steps we take after placing your order
1. After placing the order, you will immediately receive a confirmation of receipt of your requested order.
2. Within 1 working day, you will receive (after checking the feasibility of the order) an order confirmation, including shipping costs and VAT.
3. Within 2 working days, you will receive a digital draft of the relevant product for approval. (For unprinted orders, this step can be skipped).
4. After approval of the digital setup and order confirmation, you must pay the order in advance (prepayment for the first order, follow-up orders in consultation on account)
5. After receipt of payment, the order is put into operation.
6. Within 10 -15 working days, you will receive the order at the specified delivery address.
 
Step-by-step plan – Request sample
1. Search for a product via our menu bar and search engine.
2. View product details of your chosen product.
3. Click the “Request sample” button
4. Fill in the requested information.
5. Submit your sample request. (TO SEND)
 
Steps we take after placing your sample request
1. After placing the request, you will immediately receive a confirmation of receipt of your sample request.
2. You will receive the sample at the specified delivery address within 1 working week.
3. You will receive an invoice for the requested sample by e-mail.

 

Get in contact

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